This project had been carried out for 13 months since March 5, 2010 to March 31,2011. In order to implement and increase the efficiency of dealing with air pollution complaints in Tainan County, Bureau of Tainan County Environmental Protection(EPB) had authorized Envad Co Ltd ,to execute the related works for the reduction of complaints and achieve the goal of air quality maintenance. Under the assistance and supervision of EPB, this project had achieved significant performance. The main works and performance of this project included: 1.The Assistance of Complaint Site Inspection and Official Documentation/report. Since March 5, 2010 to March 31,2011, project members inspected2,173 air pollution complaint sites, included night-time inspection and significant cases. 2.The Training Courses of Inspectors: The first course had been held on July 28, 2010. The invited lecturer was Dr. Shiao-Shuan Mi, the professor of Chia Nan University & Science. The speech contained inspection SOP, guideline and real case execution principle and analysis. For “telephone manners,” the fellow workers from human resource and auditing of the Bureau played the instructors to give lectures regarding telephone manner must-know; and standard operation procedures for manners of answering environmental protection reporting center hotlines. The second course had been held on January 27, 2011. The invited lecturer was Mr. Ke, the vice administrator of administration assistance has been implemented includes air, water, solid waste pollution violation bills documentation and statistics, monthly penalty summary reporting and tracking. 3.The odor sampling and test of stack and ambient emission from the pollutants. In order to quantify and verify the odor pollution condition referring to the regulation standard from the complaint sites, one sites had been implemented for ambient sampling and test during August.11, 2010, and seven sites had been done for stack sampling and test during May.21 to September.21, 2010. The test agency was assigned to the EPA certified lab- Tung-Dien and Tai-Yu Environ. Technology Co., followed the test procedure of NIEA standard test method. 4.To reexamine and make more inspection rounds of frequent complaint sites. Those pollutants that had high frequency compliant records by the neighbor residence in EPA complaint claim system, or had unsatisfied residence survey records in the past, this project enhanced the inspection and negotiation works for reduction of complaint events. From March 5, 2010 to March 31,2011. 89 sites had been reexamined and put in guidance and assistance. 5.Other misc. performance from March 5, 2010 to March 31,2011: (a) During this project, administration assistance has been implemented includes air, water, solid waste pollution violation bills documentation and statistics, monthly penalty summary reporting and tracking. The total violation notice and fine bills of 11,885 cases have been documented into EPA and Tainan county EPB database. (b) 3,524 out of 3,738 cases those who were not anonymous to make complaint claim either by telephone or e-mail to EPB, the approval grade survey after inspection or conciliation had been done and quantified by satisfaction grade. By the first to third grade of best, good and moderate satisfaction, the first grade has a proportion of 2.61%. The second and third grade are 53.97% and 39.61%. The unsatisfaction grade was only2.21%. (c) Compilation of white book for pollution complaint processing. The draft of 2009 white book for pollution complaint processing of Tainan County was submitted on. The draft was submitted to the Bureau on March to the Bureau for review. The draft was corrected and finalized, and the finalized version (including a file CD) was submitted to the Bureau on August 2010. (d) Issues the news release 6 pieces. (e) According to the EPA appraisal rule for complaint inspection and management works performance, the Tainan county complaint inspection achievement and convenience measures report had been finished and sent to EPA for evaluation on Dec. 2010.